Privacy policy
Last updated: 17 October 2026
Your trust matters to us. This policy explains how Rainbow Yoga Family PTY LTD (Rainbow Yoga, we, us or our) handles personal information when you visit our website, buy a product or training, use Rainbow Yoga Class Builder, join our newsletter, or contact us.
We do not sell your personal information or rent our customer mailing lists. We use service providers to run our store, courses and app. Some advertising and Shopify services involve data sharing that has a specific meaning under privacy laws. We explain that below, together with your choices.
Who we are and how to contact us
Rainbow Yoga Family PTY LTD, ACN 690 399 494, Australia.
Postal address: 670 Wilsons Creek Road, Wilsons Creek, NSW 2482, Australia.
Email: info@rainbowyogatraining.com. Please use “Privacy request” in the subject line so we can direct your message to the right person.
Information we collect
- Orders and accounts: your name, contact details, billing and delivery details, purchases, subscription or payment-plan details, and account information. Payment providers process payment credentials; we receive the transaction and billing information needed to manage your order. Please never send card numbers or passwords through a contact form or email.
- Courses and support: your enrolment, course activity, completion or assessment information, certificates, and the messages, assignments or other information you choose to send us or submit through a learning platform.
- Class Builder: account and access details, class-planning requests, teaching preferences, saved plans, edits, feedback, and material you choose to share. Describe your group in general terms rather than entering children's names, diagnoses or other sensitive personal details.
- Newsletter and enquiries: the details you enter into a signup or enquiry form, your preferences, and relevant communication and consent records.
- Website and app activity: device and browser information, IP address, pages and products viewed, searches, cart and checkout activity, approximate location, referral information, and cookie or privacy choices. Our providers may collect this information through cookies, pixels and similar tools.
We collect information from you, from your use of our services, and from the providers that help deliver them. Required fields are marked on our forms. You can leave optional fields blank; without essential contact, delivery or account details, we may be unable to answer a request or provide the service you choose.
How we use information
We use information to fulfil orders, deliver training and resources, provide and manage subscriptions and app access, respond to enquiries, support learners, record completion, protect accounts, prevent fraud, and meet legal and accounting obligations. We also use relevant information to improve our services, understand how people find and use them, and provide marketing where permitted by your choices and applicable law.
Where data-protection law requires a legal basis, we rely on performing our agreement with you, meeting legal obligations, consent where required, or legitimate interests such as running, securing and improving our services, subject to your rights. You can withdraw consent without affecting processing that was lawful before withdrawal.
Who receives information
We share relevant information with providers that support our business: Shopify for our store and checkout; payment and subscription services; delivery providers for physical products; course platforms such as Ruzuku; email and customer-support services; hosting, account and storage providers for Class Builder; and analytics or advertising services such as Google and Meta, subject to applicable privacy choices. Staff, trainers and service providers receive information relevant to their work.
Class Builder uses AI services to help turn your instructions into class plans. Your planning request and relevant supporting content are processed by those services. Its current technical providers include OpenAI, Supabase, Vercel and Resend for AI, accounts and storage, hosting, and service emails respectively. Please do not put confidential information about an identifiable child, family or client into planning prompts. Review a plan before sharing it, and share only material you have the right to share.
If you choose to publish a review, contribute to a community area, share a class plan, or post an assignment in a discussion area, the information may be visible to the audience of that feature. Check the audience and sharing options before posting. Contact us if you need help with information you have shared.
We may also disclose information where required by law, to protect rights and safety, to address fraud or disputes, or as part of a business transfer with appropriate safeguards. External sites, social networks and payment or learning platforms also have their own privacy notices.
Shopify and enhanced services
Our online store is hosted by Shopify. Shopify processes information when you browse or purchase, and may use it with information from your interactions with other merchants and Shopify to provide, protect and improve its services, including personalised services and advertising. Shopify and other providers may process information in countries other than yours. Read Shopify's Consumer Privacy Policy and use the Shopify privacy portal to learn about and exercise choices relating to Shopify's processing.
Cookies, advertising and your choices
Essential technologies support functions such as login, security, shopping baskets and checkout. Optional analytics and advertising technologies help measure visits and purchases and show relevant promotions. Where a consent banner is offered, you can accept or reject optional categories and revisit your preferences through the privacy controls available on the site. You can also manage cookies in your browser; blocking essential cookies may affect shopping or account features.
We do not sell personal information for money. However, certain disclosures for cross-context advertising or services involving activity across merchants may be treated as “sale”, “sharing” or “targeted advertising” under some US state laws. If those rights apply to you, use our data-sharing opt-out page, the Shopify privacy portal, or email us to exercise your rights. Shopify's privacy controls also support applicable Global Privacy Control signals. Opting out does not prevent you from shopping with us.
Email and form choices
Newsletter signup is optional. You can download our free yoga-games resource without joining our mailing list, and sending a contact or course-advice enquiry does not itself subscribe you to marketing. If you choose to receive our newsletter, you can unsubscribe through any marketing email or contact us. Essential order, account, access and service messages may still be sent when needed to provide your purchase or respond to you.
Children and sensitive information
Our store, training accounts and Class Builder are intended for adult purchasers, parents, educators and other professionals. Our teaching resources can be used with children, but that does not require you to send us a child's personal information. Please avoid uploading identifying or sensitive information about children or other people. If an assignment or support request genuinely needs such information, contact us first so that we can discuss an appropriate way to handle it. If you believe a child has supplied personal information without appropriate permission, please contact us so we can investigate and take appropriate steps.
Where information is held and how long we keep it
We are based in Australia and use international service providers. Information may be stored or processed outside Australia, including in the United States, where our Shopify customer-data hosting is located, and other countries where our providers operate. Applicable privacy protections may differ. Where required, we use appropriate contractual or other lawful safeguards for international transfers; contact us for information relevant to your request.
We keep information for as long as reasonably needed for the purposes described here, including providing ongoing course or app access, maintaining transaction and completion records, meeting legal obligations, and resolving disputes. Retention depends on the type of record and the service. You can ask us to delete information; some records may need to be retained for legal or other valid reasons, and backup copies may remain until their normal expiry.
We use reasonable organisational and technical measures to protect information. No website, transmission or storage system can be guaranteed completely secure. Keep your login details private and tell us promptly about a suspected account problem.
Your rights and privacy concerns
Depending on the law that applies, you may ask to access or correct your information, request deletion or a portable copy, restrict or object to certain processing, withdraw consent, or opt out of applicable advertising-related sharing. You may also have rights to use an authorised agent or appeal a decision. We will not discriminate against you for exercising applicable privacy rights. Contact info@rainbowyogatraining.com with enough detail to understand your request. We may need to verify your identity using only information reasonably needed for that purpose.
If you have a concern, please contact us first so we can investigate and respond. If you are not satisfied, you can contact the Office of the Australian Information Commissioner or the relevant privacy regulator in your country. The OAIC generally expects you to give the business a reasonable opportunity to respond, usually 30 days, before making a complaint.
Updates
We may update this policy as our services or obligations change. The date above identifies the current version. Where required, we will give additional notice of significant changes.